THM Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. The Company shall comply with the Australian Privacy Principals and the Privacy Act 1988 (Cth) (Privacy Act). In this policy, we, our or us is a reference to The Home Masterz Pty Ltd trading as The Home Masterz (ABN 43 647 898 897)
Sensitive Information is information or an opinion about a person’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, sexual preferences, health or medical information or criminal records.
This policy covers Personal Information collected directly from you when you contact us, access our website at www.thehomemasterz.com.au or make an enquiry or agree to install home improvement products provided by us. We may make alterations or additions to this policy from time to time.
Other Policies and Terms and Conditions
Your use of the Website and our Services is also subject to our General Terms and Conditions.
Collection of Personal Information
We collect Personal Information about you at different times such as, information we require to provide the Services. When you first sign up or contact us for our Services, or when you make an enquiry about our Services, we collect information such as, your name, address, contact number, email address of your primary and secondary contacts and financial information including credit card and debit card details. We collect Personal Information about our staff, contractors and job applicants, including name, address, contact details and work experience.
Use of Personal Information
We use your Personal Information to best operate and improve the delivery of our Services to you. We will use your Personal Information to provide you with, sales and technical support, billing and credit control, product upgrades and information;
We may also use your Personal Information for related purposes such as:
- To measure your experiences of our products, our Services and/or our Website, improve or develop our Services and/or our Website.
- To contact you in relation to upgrading your use of our Services, special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual service audits, or in response to any expression of interest we may receive from you in relation to our products and Services.
- If you respond voluntarily to any of our surveys or other interactive communications, we will collect those responses and use the information to improve the quality and range of our products and Services.
- When you engage us for the Services, or make enquiries of our Products or Services, you consent to us to send promotional material to you. You may stop the delivery or “unsubscribe” of future promotional email by contacting us in writing.
Disclosure of Personal Information
We will not disclose any Personal Information without your express consent or if we are required to do so by law.
Security of Your Personal Information
We take reasonable steps to ensure your information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. We are also not responsible for any losses, expenses, damages and costs, including legal fees, resulting from such third-party access.
Accessing Your Personal Information
Under the Privacy Act, you have a right to access and seek correction of your Personal Information that is collected and held by us. If at any time you would like to access or correct the Personal Information that we hold about you, please contact us at info@thehomemasterz.com.au
To obtain access to your Personal Information you will have to provide proof of identity to ensure that Personal Information is provided only to the correct individual and that the privacy of others is protected, you will need to be reasonably specific about the information you require and we may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request.
Complaints
If you have a complaint about any aspect of our Privacy Policy, please contact us at info@thehomemasterz.com.au or +61 426 630 087